Trust is at the heart of our business and we take your privacy seriously.
This privacy notice (“Policy”) applies to the use of your Information by Nineteen Group Limited with company number 07664714, Security Exhibitions Limited with company number 06888905, Broden Media Limited with company number 04040492,Prime Security Events Limited with company number 11716673, Response Exhibitions Limited with company number 06889685, Prime M and E Week Limited with company number 13788927 and Prime Retail Technology Event Limited with company number 13788889 each a company registered in England and Wales with its registered address at Central House, 1 Alwyne Road, Wimbledon, London, SW19 7AB (“Nineteen Group”, “we” “us” or “our”).
We use your Information in accordance with this Policy in our capacity as a Data Controller, in respect of each of our business activities including events, websites, applications and supplementary or related services (each a “Service”).
In this Policy:
“Data Controller” means the entity which determines the purposes and means of processing Information;
“Event” means a physical or digital event hosted by us or on our behalf; and
“Information” means any information relating to an identified or identifiable person.
2. YOUR INFORMATION
2.1. How we collect it:
(a) We collect your Information when you:
(i) Contact us;
(ii) Visit our websites or other applications;
(iii) Register to attend an Event;
(ii) Apply for a stand;
(iii) Attend an Event;
(iv) Download content from our website;
(v) Register for a newsletter;
(vi) Subscribe to a publication;
(vii) Subscribe to an "on demand" service
(c) We may collect your Information from publicly available sources and selected third parties such as analytical, technical and aggregator service providers, in accordance with this Policy.
2.2. What we collect:
(a) Contact details, such as your name, email address, postal address, social media handle and phone number;
(b) Your job title and organisation;
(c) Account login credentials;
(d) Other account or Event registration and profile information, such as educational, employment and professional background, dietary and accessibility requirements;
(e) Payment information;
(f) Comments, feedback and other information you provide to us including when you engage with our customer support team;
(g) Interests and communication preferences;
(h) Information about how you and your device(s) interact with our service(s), including technical identifiers, usage data, and location analytics.
2.3. How we use it:
Depending on which Service you use, your relationship with us and how you interact with us, we use your Information as set out in the table below, that also sets out the legal basis for using your Information. Where we use your Information for a legitimate interest, we balance this interest against your privacy rights to ensure it does not override or materially impact on your privacy rights.
|Type of Use||Legal Basis|
|1. Perform the Services requested by you;||(a) To perform a contract with you;|
|2. Manage your access to and use of the Services;||(a) To perform a contract with you;
(b) For our legitimate interest in monitoring your use of and improving the Services;
(c) To comply with our legal obligations;
|3. Deliver customer care, technical support and security;||(a) To perform a contract with you;
(b) To comply with our legal obligations ;
(c) For our legitimate interest in improving, customising and enhancing our Services;
|4. Provide you with updates, operational announcements and other news in relation to the Services;||(a) To perform a contract with you;
(b) For our legitimate interest in developing our relationship with you and proving enhanced services to you;
|5. Deliver targeted advertisements, promotional communications, notices and other information related to services provided by us, our affiliates and third parties, such as exhibitors, sponsors and media partners (subject to Section 2.4 (Direct Marketing);||(a) For our and certain third parties’ legitimate interests in providing additional or new services to you;|
|6. Call monitoring for training and quality monitoring purposes, including the recording of of sales and/ or marketing calls made to you.||(a) To perform a contract with you;
(b) For our legitimate interest in monitoring and improving our relationship with you;
7. Invite you to take part in user testing and surveys, competitions and promotions;
|(a) For our legitimate interest in in improving, customising and enhancing our Services;
(b) For our legitimate interest in developing our relationship with you and providing enhanced services to you;
|8. Identify usage trends and develop data analysis, including for research, audit, reporting and other business purposes;||
(a) For our legitimate interest in improving, customising and enhancing our Services;
|9. Disclose data to selected third parties in accordance with this Policy;||(a) To perform a contract with you;
(b) For our legitimate interest in offering or delivering ancillary or complimentary services to you;
(c) To comply with our legal obligations;
(d) In certain circumstances, where you have provided consent;
|10. Send you notices and requests in relation to the Services, for example to collect payment.||(a) To perform a contract with you;
(b) For our legitimate interest in resolving disputes and enforcing our agreements.
2.4. Direct Marketing
We will only contact you with direct marketing communications (“Direct Marketing”) where we are lawfully permitted to, or have a lawful basis to do so because you have engaged with us by requesting information or using our Services, unless you have opted out of receiving Direct Marketing. You may opt out from receiving our Direct Marketing at any time by using the “unsubscribe” or “manage your preferences” link included within each communication, or in the case of telephone marketing by notifying us on the call.
In particular you can choose to no longer receive marketing emails from us by contacting us or clicking unsubscribe from a marketing email. Please note that it may take us a few days to update our records to reflect your request. If you ask us to remove you from our marketing list, we shall keep a record of your name and email address to ensure that we do not send to you marketing information in the future.
3. Third Parties
3.1. Service Providers
We use a variety of third party service providers to enable us to operate our business. They process your Information on our behalf where necessary in relation to:
(a) The facilitation of services you have requested from us;
(b) Data storage and hosting;
(c) IT Security;
(d) Workplace productivity and e-mail;
(e) Customer relationship management;
(f) Marketing automation, solutions and analytics;
(g) Communications services;
(h) Project management and Event planning systems;
(i) Event sponsorship for purpose of improving delegate experience;
(j) Event experience services, including analytics;
(k) Website and application development and hosting;
(l) Accounts receivable, accounts payable and credit control; and
(m) Professional advice (e.g supplied by accountants, tax specialists, financial advisors, lawyers and other specialists).
3.2. Other Third Parties
We may share your Information with:
(a) Our group: our group companies to better develop, modify, enhance or improve our services and/or communications for the benefits of our customers.
(b) Purchasers or sellers of a business or asset: in the context of a sale, merger or acquisition, to facilitate such a transaction and/or enable your interaction with the Event despite any change in ownership.
(c) Business partners: we work with businesses to provide goods and services that are complimentary to our own. We only share information with them where (i) you have requested services from us that they provide or (ii) you explicitly consent.
(e) Event attendees, exhibitors, partners and/or other participants where you have specifically requested a networking service from us in relation to an Event including the sharing your Information with these third parties.
(f) Event sponsors when you register for, or attend a session or other part of our Event(s) that is sponsored by them.
(g) Event exhibitors when you visit that exhibitor’s stand and permit your visitor badge to be scanned at their stand.
3.3. Third Party Websites
4. Data Retention
We retain your Information for no longer than necessary in respect of the purpose(s) for which it was collected. Our data retention procedures take into account the extent to which retention of your Information is required to best provide you with and develop our products and services, manage your relationship with us, meet our statutory, contractual, legal, accounting and audit obligations. If we have anonymised your Information we may continue to use this information indefinitely.
5. Transferring your Information outside the EU
The information you provide to us may be transferred to countries outside the European Economic Area (“EEA”), including for example if our affiliates, services or servers or those of our service providers are from time to time located in a country outside of the EEA. If we transfer your information outside of the EEA, we will take appropriate security and other measures with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy and as required by law. These measures may include entering into contracts that require the protection of your Information and/or specific contractual terms approved by the European Commission.
6. Data Security
We employ appropriate technical and organisational security measures to protect your Information, including from accidental loss, unauthorised use or disclosure.
These security measures include:
(a) Limiting access to your Information to those who have a genuine business need to access it,
who do so in an authorised manner and subject to a duty of confidentiality.
(b) Maintain the integrity and availability of our technology systems;
(c) Ensuring adequate data and disaster recovery processes; and
(d) Monitoring the effectiveness of our security measures.
We have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
7. Your Rights
You have the following rights in relation to your Information:
(a) request access to your Information and information regarding our use and processing of your Information;
(b) to request the correction or deletion of your Information;
(c) to request that we restrict our use of your Information;
(d) to have your Information transferred to another data controller;
(e) if we rely on your consent to process your Information, to withdraw such consent;
(f) to object to the processing of your Information for certain purposes.
In addition to your ability to prevent Direct Marketing in accordance with section 2.4 (“Direct Marketing”), you can exercise your rights by writing to us at Nineteen Group Limited, Central House, 1c Alwyne Road, Wimbledon, SW19 7AB, United Kingdom or sending an email to firstname.lastname@example.org.
For more details on how to object to our use of information collected from cookies and similar technologies, please see our Cookies Policy.
8. Sensitive Information
If necessary to enable you to fully benefit from and participate in our Services we will process your dietary restrictions or preferences, or physical requirements, only with your explicit consent.
We do not otherwise knowingly or intentionally collect Sensitive Information and we request that you do not submit Sensitive Information to us. If you inadvertently or intentionally submit Sensitive Information to us, you will be considered to have explicitly consented to us processing it for the purpose of its deletion.
In this Section 8, “Sensitive Information” is information about an individual that reveals their racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, genetic information, biometric information for the purpose of uniquely identifying an individual, information concerning health or information concerning a natural person’s sex life or sexual orientation.
We do not knowingly contact or collect Information from persons under the age of 16 (“minors”).
If we become aware that a minor has provided us with Information, we will take steps to delete such information.
10. Complaints and Questions
If you wish to raise a complaint or question about how we use your Information, please contact us at email@example.com and we will strive to assist you. If you are unsatisfied, you may also contact a data protection supervisory authority, for example he UK Information Commissioner’s Office.
11. Changes to this Policy
We will occasionally update this Policy by posting a revised version on our website(s). We encourage you to periodically review our website(s) and this Policy to be informed of how we use your information.
This Policy was last updated on 20th September 2022